We have emailed you a form on June 9th and we ask that you submit your choice by June 18th.

ION will take place 8th to 15th of September 2021. It’s safe to say that the long-awaited reunion is going to be a truly special one!

We are in talks with the artists about the new dates. While we cannot guarantee yet that all of them will be able to perform next year, we are working to have the same or better line-up.

If everyone in your booking is moving to 2021 yes, your entire booking will be transferred to 2021 and all amounts paid, except the deposit will be automatically refunded.

If some passengers in your booking decide not to move to 2021 you will have to change accommodation, unless you have multiple rooms in your booking and are able to release some of them and accommodate the remaining passengers in the remaining rooms.

Rooms must be at full occupancy. The accommodation in Dhermi is very limited and thi allows us to ensure everyone has the chance to get a ticket and enjoy the Kala experience.

Eg. a group of 6 people split into 3x 2pax rooms where 4 want to move to 2021 and 2 want a refund. The 4 passengers can move to 2021 and keep their 2x 2pax rooms while the other 2 passengers can cancel their room and request a refund.

Eg. a group of 3 people staying in a 3pax room where 2 people want to move to 2021 and 1 wants a refund. The 2 passengers can move to 2021 and select a new 2pax accommodation later this year. The 3rd person can request a refund.

If you wish to change your accommodation or need to do it to match your new group size, please select this option in the form.

Your current accommodation will be released from your booking and we will give you the chance to pick a new hotel later this year before the remaining tickets go on sale.

The process will be very similar to when you booked your tickets. We will upload all the accommodation options available to our site and send the link via email to everyone who needs or wants to change accommodation. Deposits will be reduced to £1 to facilitate the change.

Yes, all extras will be credited to your booking. You can then choose to assign them for 2021 as you wish.

The final balance date will be moved to 31st March 2020. This means that you will be able to keep your booking until that date without having to make any further payments. You will be able to cancel at any time before the final date and you would only lose your deposit.

If you booked a flight package, the flight cost will be removed from booking and you will be able to book your own flights. We won't have flight packages next year.

If you booked your flights separately, you need to arrange this directly with the airline. Please see the flight FAQs for detailed information for each airline.

Refunds will be processed within 60 days. We will email you once the refund is on its way.

If you decide to move your booking to 2021, we will automatically refund all amounts paid towards your booking except the deposit, which is £50 per person for standard packages and £100 per person for flight packages.

If you decide to cancel your booking, we will refund the entirety of your booking minus the booking fee, and any admin fees incurred such as name or accommodation changes.

The booking fee covers part of the cost of the staff and the infrastructure required to provide our booking service, as well as the payment card-processing fees that we incur on each transaction, both on the original payment as well as the refund.

If you booked a flight package with us yes, you will get a refund for your flight too.

If you have booked your flights separately, you need to arrange this directly with the airline. Please see the flight FAQs for detailed information for each airline.

Any extras that you purchased directly from the airline such as baggage or extra legroom seats will be refunded directly by the airline once the airline processes the refund request.

Refunds will be sent to the card that you used to pay for your booking. If your group paid over 10 instalments with 5 different cards, the refund will come back to those 5 cards in 10 payments.

The total amount received across all passengers will add up to the total refund and you may need to transfer amounts between yourselves.

Also note that refunds will be processed in chronological order and some payments may arrive several days before the others so please be patient if there are any amounts missing.

We are only able to process refunds to the card or bank account you paid with. If your card is no longer in use, you may need to contact the bank to arrange for this to be cleared.

The current final balance date is set for the end of May which is still some time away. The final balance date can’t be extended as this is in line with deposits that need to be paid to all hotels and suppliers across the trip. It is important that deadlines are maintained to ensure our guests have a smooth trip and experience.

If the FCO travel restrictions continue then you will be given a refund or the chance to move your package to 2021. If this is the case we will be back in 2021 even stronger and hope you can join us then. If you booked a flight package with ION then you will be given a refund for your flight too. If you booked flights directly then you would need to contact the airline or check their website for further updates. All airlines operate their own policies so we would advise to follow guidance on their sites.

If you are no longer able to attend due to any of your own or groups circumstances, then the standard cancellation terms will apply. Please check the T&C’s in your confirmation email for further information.

The safety of our guests, crew, artists, and the residents of Dhërmi is our number one priority.. We will be consistently reassessing the global situation and will keep all our guests up to date.

If by the end of May we do not feel that we can ensure a safe or stable event for our guests, ION 2020 will be cancelled and guests will receive the choice to either move their trip to 2021 or be given a full refund minus fees. These fees will be very low and are to cover the bare minimum of running costs to ensure all staff that have worked on the project can get paid and that the event can go ahead next year.

This will be done before the final balance date to ensure that guests do not have to pay any more money before this decision is made.

There are several reasons why currently we feel we should go ahead with ION. We feel a sense of responsibility to our customers who have bought a ticket in good faith to go on this journey with us. We also feel a sense of responsibility towards the hundreds of employees, contractors, freelancers, suppliers, and local businesses that depend on us for income.

Additionally, as you will all be very aware, the global situation is changing rapidly. Therefore we want to give you, and ourselves, as long as is possible and fair before making a decision.

We have been pouring our hearts and souls into this new festival for almost a year and hope that this hard work will come to fruition and be shared with you in September.

Yes - our Event Management team is following the recommendations of scientific and health agencies and will be putting additional measures in place to minimise the risks, as well as distributing additional guidance commensurate to the situation at the time of the event.

There is still potential for circumstances to change further down the line and we will continue to monitor and make assessments as best we possibly can with all the relevant authorities. We currently feel confident that we can run a safe trip in September.

The global situation has changed dramatically over the past month and there is every chance that it could change for the better between now and the end of May. We hope that this happens and that everyone can experience the first ION Festival. We are hoping that we can have a much needed holiday after being locked in for so long. For now, we will stay positive and work hard to be able to deliver a magical week on the Riviera.

The safety of our guests, crew, artists and the residents of Dhërmi is our number one priority. We will be reassessing the global situation every few weeks going forward and will keep all our guests up to date. If by the end of May we do not feel that we can ensure a safe event for our guests, ION 2020 will be cancelled and guests will receive a full refund. This will be done before the final balance date to ensure that guests do not have to pay any more money before this decision is made.

No, all ION tickets are sold with accommodation. This is to avoid over-inflated rates during the festival week and to ensure sustainable prices for ION for this year and beyond. We aim to provide the best festival experience and being able to manage the accommodation for our guests enables us to deliver a smoother festival. We charge hotels and apartments the same commission as Airbnb so this only makes your price better.

Local tickets and packages will be available via our partner Rave Travel. You can email us on info@ionalbania.com to join the waiting list for local tickets and we will notify you when these go on sale.

ION takes place in Dhërmi, a coastal village on the Albanian Riviera located between the cities of Sarandë and Vlorë. It is the most beautiful spot on the entire coastline and a true hidden gem.

We recommend coming in via Corfu, which offers lower flight prices and an easier, more picturesque journey to Dhërmi. We organise boat transfers from Corfu port to Himarë or Sarandë for passport control, then the final leg of the trip is by bus. The bus, which is included in the price, will drop you off at a location near your accommodation in Dhërmi.

Alternatively, you can fly to Tirana but you would have to arrange your own transportation to ION. Taxis from Tirana cost around 70€-100€ per journey.

The best option is to take a taxi from the airport to Corfu Port (Kerkira). It takes about 15 min.

You can see the transfer timetable during the booking process.

No, transfer tickets can only be purchased during the booking process.

We will let you know when we need these and details, as well as how they need to be inputted.

You can come for the full week Wednesday-Wednesday, from Friday-Monday or anytime in between! We have three arrival days (Wednesday 2nd, Thursday 3rd, Friday 4th September) and three departure days (Monday 7th, Tuesday 8th, Wednesday 9th).

All accommodation options are shown during the booking process, based on how may are in your party.

Yes. Name changes incur an admin fee of £20 per name. Changes of flight times or dates should be dealt with directly with the airline. Please be aware that airlines may also charge their own fees. We allow name changes until a few weeks prior to the event. Accommodation and date changes are also possible, these also incur an admin charge of £20pp. please contact us in info@ionalbania.com with any questions.

Absolutely, we strongly recommend going out and exploring the country. To do this you will need to book a package without flights (ticket & accommodation only). This way you can book your own travel arrangements to Dhermi and explore where you would like. Please note that there is no car hire available in Dhermi, but you can get a taxi to Saranda after the festival to hire a car and explore further.

There are only 3000 tickets available this year.

Many hotels are within walking distance of ION, there will also be a regular shuttle bus running to and from the festival for any guests staying in Drymades or Dhërmi town. Tickets for the shuttle bus are available via the ticket page or manage booking.

Dhërmi is a small coastal village, there are medical services, bars, restaurants and several small shops. There is only one ATM in Dhermi and another in Drymades. You will need cash for restaurants and local shops but the festival area (bars, festival market) are contactless and you can use your RFID wristband to pay there.

Restaurants are cheap and a meal will cost between £5 - £15. It's hard to say if places will increase prices during ION as this happens at a lot of festivals in Croatia from experience but customers will still be able to get cheap meals. Supermarkets are limited but do sell alcohol. Drink prices will vary from bar to bar ranging from €4-€8 depending on the selected drink.

The festival program is designed to allow for days to party, relax and explore the incredible surroundings. Besides the music events, we also offer a roster of fun-filled activities and wellbeing content, from yoga and beach massages to kayaking, snorkelling, paragliding and day excursions to explore the natural wonders of the Albanian Riviera.

The festival takes place between Wednesday 2nd and the early hours of Wednesday 9th September. There will be smaller venues and stages open every day, although the main acts perform between Thursday and Monday.

Running times vary during the week. Some stages are open only during the day, while others will host sunset sets and some will run through the night till sunrise. The full schedule will be released closer to the event. A lot of thought has been put into programming each stage in careful balance to each other. There will be peaks and crescendos, as well as adequate time for decompression and restoration. To round out our time together, the week will come to an end with a unifying closing party.

Our Restoration program includes yoga, meditation, sound journeys and beach massages, inviting you to decompress, soothe aching limbs and reconnect with your surroundings as you move between festival and holiday modes.

No. Restoration sessions and treatments at a charge of €8 each, to discourage drop-outs. Places are limited, make sure to reserve your spot via this website once the Restoration timetable is announced. This year we are donating the proceeds of the Restoration program to national Albanian charity, Fundjave Ndryshe, who build houses, schools and hospitals for those living in poverty across Albania, as well as providing earthquake relief.